Why Use Us?

A message from the Fleming family – proprietors

As a British family business involving three generations, we are proud to be the UK’s leading repairer and restorer of handmade oriental carpets, rugs and runners. In 2008 we were awarded sponsorship as a growing British business from The Princes Trust and have accreditation from The Guild of Master Crafts. You can take confidence that with over 5000 clients in the UK, our cleaning and repairing service is unrivalled and our customer service second to none.

It is our company ethos and ultimate ambition to deliver only the finest service for our clients. We pride ourselves an honest, trustworthy and approachable service. As Oriental rugs and carpets have fantastically long life spans, our aim is to ensure you, as our clients, have the confidence to return to us time after time, year after year.

Our reputation for excellence has enabled us to look after some of the finest Persian and Oriental rugs at museums and private collections across the UK.

“I would highly recommend The Oriental Rug Repair Company for their superb service and skills, a very satisfied and delighted Customer!”
Lady A Sainsbury

Our Promise To Our Clients

• You can visit our offices and workshops – meet our own employees. One should always ensure that you can visit a premises and meet the team when entrusting a company with your valuable carpets and rugs – we welcome you to our London and Edinburgh locations anytime.
• We quite simply never use machines to clean or repair our client’s rugs
• We are covered by a comprehensive commercial insurance policy – protecting your rug in our care
• Rugs are not produced per square metre, each handmade rug is different – we don’t price per square metre. Each rug is appraised on its own merits
• You can visit our offices and workshops – meet our own employees. Always ensure you can visit premises and meet the team – we welcome you to our London and Edinburgh locations.
• Our drivers and delivery teams are our own employees

Our clients make our business and we are eternally grateful for your custom.

Yours ever

Scott C Fleming
Managing Director